Welcome to Connexus Credit Union
We’re excited to welcome you as a new member-owner of our credit union! This page is designed to provide you with all the important information you need to get started with Connexus, including an explanation of how you became a member, how to access your account, and how to set up payments.
How you became a Connexus member
You agreed to become a member of Connexus so we could help finance your recent purchase. Within your financing agreement, you authorized both the assignment of your loan to Connexus and the application of your membership.
To become a member of any credit union, you must have a savings account. Since credit unions are owned by their members, this account represents your ownership in Connexus Credit Union.
You will notice your new Member Share Savings Account currently has a balance of $5. That $5 was deposited on your behalf to help you get started as a Connexus Credit Union member.
Your next steps as a member
You will soon receive a letter in the mail that includes your member number and account details. Until then, you can set up loan payments with Concord using your 11-digit account number found on your loan statement.
Though your loan was purchased by Connexus, your loan payments will be made to Concord. View your payment options to get started.
“Need help? Don’t hesitate to contact us. Our team is ready to answer all of your questions.”
Cheryl Schoessow,
Vice President of Member Contact Center
FAQs: You Asked. We Answered.
FAQ Form – Onboarding
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New Members – All
Where can I learn more about Connexus?
To read more about Connexus Credit Union, please visit our About Us page. You can also explore our website to learn about the perks of membership and see our line of financial products.
Can I close my account and end my Connexus membership?
Your Connexus Member Share Savings Account must remain open until your loan balance is paid off. Once the loan is paid off, we will be happy to close your account and send you the remaining balance, if you choose.
Will I receive any fees on my Connexus Member Share Savings Account?
No, we have waived all savings account fees until your loan balance is paid off.
Am I required to use my Connexus Member Share Savings Account?
If you choose not to actively use your Connexus Member Share Savings Account, that’s okay. However, Connexus offers some of the nation’s highest deposit yields and competitive loan rates. Check out our rates.
New Members – HFS
Will I receive statements from Connexus?
Yes, you’ll receive quarterly Membership Savings Account statements from Connexus as long as your membership remains open. This statement reflects the balance of your Membership Savings Account and is not a bill.
If you would prefer to receive eStatements instead of paper statements, here is how to subscribe.
Who do I contact if I have questions about my loan?
Please contact Concord if you have questions about your loan terms, rate, payoff, and standard payments. They can be reached at 866.493.6370.
Why do I have a Member Share Savings Account?
As a member-owned credit union, each Connexus member is required to have a Member Share Savings Account. This account represents your share in our credit union. Your loan agreement with HFS authorized this account to be opened on your behalf. We have deposited $5 in your account to get you started. This account must remain open until your loan balance is paid off.
Do I make loan payments to Connexus or to Concord?
Your loan payments will be made to Concord, our loan servicer for HFS.
To review options for making a loan payment, click here.