Welcome to Connexus Credit Union
How you became a Connexus member
You recently opened a loan with our partner, FILO. Within your financing agreement, you agreed to become a member of our credit union so we could help finance your loan.
The loan agreement you signed with FILO authorized the assignment of your loan to Connexus and your membership application (see a sample of the agreement).
We’re excited to have you as a member of our credit union. Welcome!
FINANCING AGREEMENT
What this means for you
Terms and rate
Nothing about your loan has changed. Your rate, term, and monthly payment are the same.
Making payments
Your loan payments will be made directly to Connexus. See your payment options.
New savings account
We deposited the first $5 to get you started. Read more about why you have this account.
Your next steps
Submit proof of insurance
Proof of insurance is REQUIRED as a part of your loan agreement. You must submit this information to Connexus within 30 days of your loan closing, even if you previously provided it to the dealership.
Set up your loan payments
1. Look up your member number.
2. Using your member number, register for Digital Banking to make loan payments online, view payment history, and more.
Payments can be made online, over the phone, by mail, or at a branch. View all your payment options.
Have questions?
Call or email to get help with payments, loan questions, and more.
FAQs: You Asked. We Answered.
FAQ Form – Onboarding
Can’t find what you’re looking for? Ask us!
New Members – All
Where can I learn more about Connexus?
To read more about Connexus Credit Union, please visit our About Us page. You can also explore our website to learn about the perks of membership and see our line of financial products.
Can I close my account and end my Connexus membership?
Your Connexus Member Share Savings Account must remain open until your loan balance is paid off. Once the loan is paid off, we will be happy to close your account and send you the remaining balance, if you choose.
Will I receive any fees on my Connexus Member Share Savings Account?
No, we have waived all savings account fees until your loan balance is paid off.
Am I required to use my Connexus Member Share Savings Account?
If you choose not to actively use your Connexus Member Share Savings Account, that’s okay. However, Connexus offers some of the nation’s highest deposit yields and competitive loan rates. Check out our rates.
New Members – FILO
Why do I have a Member Share Savings Account?
As a member-owned credit union, each Connexus member is required to have a Member Share Savings Account. This account represents your share in our credit union. Your loan agreement with FILO authorized this account to be opened on your behalf. We have deposited $5 in your account to get you started. This account must remain open until your loan balance is paid off.
Do I make my loan payments to Connexus or to FILO?
New Members – Inst
Will I receive account statements from Connexus?
Yes, you will receive statements from Connexus regarding your loan and Member Share Savings Account.
If you would prefer to receive eStatements instead of paper statements, here is how to subscribe.
Who do I contact if I have questions about my new Connexus savings account or loan?
Please contact Connexus if you have questions about your loan or Member Share Savings Account. You can reach us by calling 800.845.5025, emailing info@connexuscu.org, or chatting with us.